Recently, the State Administration of Financial Supervision and Administration has launched the first “Inclusive Finance Promotion Month” action with the theme of “Pu Gathering Financial Services, benefiting thousands of enterprises and thousands of households”.Xinmei Life Insurance Mutual Insurance Agency (hereinafter referred to as “Xinmei Mutual Life” or “Xinmei”) actively implements the spirit of the Central Financial Work Conference, clarifies the people -centered value orientation, focusesRural revitalization of social responsibilities, increase financial knowledge and education, and do a good job of public financial and financial articles.
Give full play to the long -term advantage of insurance capital and actively serve the country’s major strategy
Based on the insurance industry is the “shock absorber” and the “stabilizer” of the society. Xinmei Yifeng adheres to the financial service real economy purpose, focuses on the major national strategy, actively exerts the long -term stability of insurance funds, continuously increases sustainable investmentEstablishment.As of the end of 2023, Xinmei provided financing support to the areas such as clean energy transformation, construction of major water conservancy infrastructure, green transportation through the form of debt investment and equity investment. The total investment amount was nearly 1.8 billion yuan, which effectively supported my country’s green economic development and the development and of China. High -quality transformation.
Enrich the supply of inclusive financial products and expand the coverage of inclusive protection
In order to do a good job in the “big article” of inclusive finance, Xinmei Yitu Life actively responded to the guidance of the third pillar pillar of the country’s development and commercial medical insurance, and continued to focus on the insurance protection of the group of “one old, one small and one disease” group, and carried out product innovation.Provide insurance protection for specific groups with homogenization risks.In order to actively participate in the livelihood security system, Xinmei has developed a variety of commercial pension insurance products such as the “Zhixin Life Longteng Edition Lifetime Pension Product Plan” to meet the diverse pension guarantee needs of Chinese residents;The development of Internet disease insurance products “National Guardian · Critical Cause Insurance” provides critical illness protection covering children to middle -aged and elderly groups; for specific diseases, Xinmei has developed the “liver cancer Guardian · Disease Insurance” of specific disease insurance products.Provide specific disease protection with disease; in addition, Xinmei focuses on precision medical fields, develops inclusive insurance, and launched inclusive insurance products such as Zhahui Insurance · Global Advanced Healing Medical Insurance “,” Anti-Cancer Insurance · CAR-T Medical Insurance “At the same time, the price is inclusive to meet the client’s high -end medical needs.
Multiple measures and strong consumer protection, continue to improve financial services
In order to further improve the consumer protection system and comprehensively deepen consumer protection, Xinmei mutual life continues to improve the construction of the consumer protection system. By establish a complaint linkage mechanism, properly handle various consumer complaints, continuously strengthen traceability rectification, and timely discover consumers dissatisfactionThe problems and reasons of the problem are promoted one by one; in the standardized service specifications, the customer satisfaction survey process and satisfaction scoring rules are clarified. Regularly organize the investigation of the internal and external service processes and continuously optimize it to improve the customer satisfaction. In 2023, the customer satisfaction is 99.11%.In order to improve the quality and efficiency of membership services, Shinmei, under the guidance of the “comprehensive digitalization” strategy, has built a member -based organizational structure, system architecture, and service system with membership as the core to build an online, intelligent, and data -based service platform.”Digital operation+user thinking” create a new experience experience.
In order to help consumers improve their awareness of financial literacy and financial security, Xinmei actively carried out theme publicity activities such as the “3.15 Consumer Rights Promotion Week”, “7.8 Insurance Propaganda Month”, and “Financial Knowledge Popularity Month”.Using the full media matrix to popularize basic financial knowledge to the majority of financial consumers, reminding financial risks, and establishing the risk awareness of financial consumers.In 2023, offline activities covered more than 5,000 people, and online activities covered more than 1 million.
Actively bear social responsibility and strongly support rural revitalization
As a loving mutual insurance organization, “helping each other” and “helping people” have always been the original intention of faithfulness.While steady development, Xinmei and all members have always fulfilled their good deeds and practiced social responsibility.Since 2019, with the Shanghai True Love Dream Foundation and the Beijing New Sunshine Charity Foundation, the “True Love Dream-Xinmei Youth Growth Fund” and “New Sunshine-Xinmei Yuxi Assistance Fund” supports underdeveloped areas andChildren with blood diseases provide education, and through the “points of love” function on the APP, members can allow members to understand the progress of public welfare projects online, and help children and children in poor and developed regions grow healthily and comprehensively in the form of points in accordance with points.
Facing the rapid and effective start emergency plans, ensure customer rights and interests, and effectively play the economic compensation and social management functions of insurance.In 2023, major emergencies such as the magnitude 6.2 earthquake in Jishishan County, Gansu, a large rainstorm in Beijing, and a strong tropical storm occur. Xinmei responded as soon as possible, opened a green channel, provided active investigation and claims services, fully guarded, and fulfilling love and commitment.In addition, Xinmei actively implements the policy requirements for consumer assistance, and through the company’s centralized procurement of agricultural and sideline products in poverty alleviation, drive the development of the local agricultural industry.